Policies

Privacy

Your privacy is important to us. Your personal information such as your name and email address is not collected by us unless you provide the information by making online or email reservations. If you agree to receive occasional emails about Capital Suites specials and promotions, we will treat your email address with the utmost confidentiality and we will not sell it or give it out.

We have installed appropriate physical, electronic and managerial procedures to safeguard against unauthorized disclosures of information and help maintain online data security. However, we cannot assure you that personally identifiable information that we collect will never be unintentionally disclosed in a manner that is inconsistent with this Privacy Policy.

For safety reasons, “Do Not Disturb” signs hung on doorknobs will be respected for 24-hours. After this period, access to the room may be granted to management to check on the welfare of the guest and the suite.

Rates

A valid credit card is required at the time of booking to guarantee your reservation and your quoted rate.

We offer negotiated corporate and group rates based on your needs and requirements. Call us today to discuss this opportunity.

All of our rates are based on two-people/queen bed. Extra people will be charged $25 per night. Rollaway single beds are available (charge applies).

Check-in

When you check-in, we require a valid credit card along with matching government issued photo identification verifying an age of 19 years or older. If a third party will be paying for the room, please contact us prior to arrival to arrange for third party billing. Each room must have at least one guest over 19 years of age. 

Our policy is to pre-authorize all credit cards for the total room and taxes plus an additional amount to cover any incidental charges. Please note that if you are travelling with a prepaid credit card we recommend you pay with a traditional credit card as banks will hold the pre-authorization on prepaid cards for an extended period (can be over 30 days before being release).

Special requests are subject to availability and not guaranteed until check-in.

Taxes

All rates are subject to additional GST (5%) tax.

Long-Term Stays

Long-term stay rates are negotiable based on volume and/or circumstances. A minimum stay of 30 days is required and is payable (monthly) in advance (prorated for first and last months if requested). No lease is required but no refund will be given on prepaid rentals in the case of early vacancy.

Cancellations

Cancellations received after 6:00 PM the day prior to your arrival date will result in a penalty fee equal to one night’s room and tax payment.